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FAQs

Q. What devices are compatible with toddlermonitor?

toddlermonitor is compatible with iOS and Android devices only.

Phones with Windows OS or Blackberry OS are not supported by toddlermonitor.

iOS

toddlermonitor is compatible with the following iOS devices running iOS 11 and newer:

  • iPhone 6* or newer
  • iPad (Regular, Pro or Mini)

*Please note that while the iPhone 5S (and iPhone SE) are compatible with the toddlermonitor app, the screen size is unofficially supported. This means there may be visual bugs on-screen but the app will retain all proper functionalities.

New iOS devices will be supported as they become available, as long as they have Bluetooth 4.0 support. Please note that users running any beta versions may encounter app stability issues.

Android

As long as the devices listed below are running Android 6.0 or newer, they are officially compatible with toddlermonitor!

  • Google Pixel/XL and Pixel 2/2 XL
  • Samsung Galaxy (S5 or newer)
  • Samsung Note 8
  • Nexus (5X or newer)

There are many different Android devices on the market. If your Android device is not on this official compatibility list, that means we have not officially tested toddlermonitor with your device type. There is a good chance toddlermonitor is compatible as long as your device is running Android 6.0 or newer and has Bluetooth 4.0, but we cannot guarantee the same level of technical support in troubleshooting scenarios.

Q. What if my child tries to take it off the door?

The toddlermonitor™ senses motion. If the device is set to "on guard" and a child moves a door, or touches him, you will receive the alert. Motion, regardless of what the cause is will trigger an alert. You can also use and over-the-door hook or a 3M Command hook and hang the toddlermonitor™ up high if you don't want your child to touch him.  

Q. I turn my phone to "Do Not Disturb" at night, will the notifications push through?

Yes!

For iOS devices, this is core functionality on the most recent app. You will receive notification if your phone is in any mode, including silent or "Do Not Disturb". Ensure that you are running the most recent app version available in the Apple iTunes Store for the optimum functionality. 

For Android devices, users can choose to allow the app to override the "Do Not Disturb" function on their phone. This is done by going into "Settings" selecting "Apps", selecting the toddlermonitor™ app from the list, going to "Notifications" and selecting "Do not disturb overridden".

Q. How do I control the volume of the alerts I receive?

    Volume is controlled by the external volume buttons on the side of your phone. You will still receive alerts if your phone is on “Do Not Disturb” or silenced using the toggle on your phone, but the volume does need to be turned to the desired level.

    Q. I am a heavy sleeper, will I be able to hear the alerts?  

    toddlermonitor™ alerts in similar tones and volume to your phone alarm. If this level of alert would wake you, then you would be able to be alerted by the toddlermonitor™. You have the ability to tailor the style and volume of alert to suit your needs.  

    Q. How sensitive is the motion detection?

    We understand that Toddlers can be sneaky, so we allow for three levels of sensitivity to meet your families' needs. At the highest setting the device is extremely sensitive and will register subtle movement. We suggest you start at the highest sensitivity and reduce the level if you are getting false alerts.  

    Q. Is Bluetooth range sufficient to cover my house?

    We are using the latest and greatest in Bluetooth LE (BLE) technology, it’s actually the same technology used by Porsche, Ducati and BMW. While this will vary in homes based on the construction we are seeing excellent coverage of a 2000 – 3000 square foot home and have had full coverage of homes up to 5000 square feet. We also offer a 30-day Guarantee for any reason.  

    Q. How many devices can I use at once?

    You can pair and control up to 3 devices on one phone.

    Q. What comes with the toddlermonitor™?

    toddlermonitor™ includes: one toddlermonitor™ device, one USB charge cord, unlimited downloads of the Android or iOS phone apps

    Q. How long does the battery last?

    The battery will last for about 7-10 days with regular use.

    Q. Do you ship internationally?

    We are currently only available in North America. We hope to be available in more broadly soon! You can look at services like Shipto for international orders. 

    Q. I am having trouble with pairing, what do I do next?

    You can follow the steps as outlined here. 

    •  Make sure your device is fully charged
    • Restart your phone

    • Make sure Bluetooth is on (Settings > Bluetooth) and the toggle is green

    • On the home screen hit the “+” sign and shake the toddlermonitor™ hard with its back facing the floor side to side - it should pop up on the screen and you click him to pair and name the device

    • If this does not work, go into your settings and select Bluetooth, if it is enabled you should see all the devices available to pair. Is toddlermonitor™ there? If yes, click it. 

    • Go back to the home screen hit the “+” sign and shake the toddlermonitor™ hard with its back facing the floor side to side - it should pop up on the screen and you click it to pair and name the device. 

    If you experience problems beyond this, contact us at decco@toddlermonitor.com and we can help you out! 

    Q.  I didn't receive an alert, what is going on?

    When you set up the toddlermonitor™ app you need to enable notifications and location tracking. After awhile your phone may ask you if you still want the app to track your location. If you say "no" this will impact the alerts that your receive when your phone goes into deep sleep. 

    If you are having this issue, delete the app and reinstall ensuring that you  ALWAYS ALLOW both notifications and location tracking.

      Q. Does using a toddlermonitor™ guarantee the safety of my child?

      No, toddlermonitor™ is an aid for parents and provides no guarantee of safety. Click here to see our disclaimer.